Get everyone involved. Get your whole team involved when solving new issues that arise.
Reply with context. Add photos or images to your replies to provide additional context for your team.
Get Answers. When an answer is found, create a new troubleshoot document.
Quick Reference. Easily find issues that have been solved before, under your resources.
Targeted. Everyone with related skills are notified about issues that they can help solve.
Subscriptions. Any team member that contributes to the issues is automatically notified when it's solved or when other team members reply.