Issues logged notify the people with the right skill set that have knowledge on the subject.
Mark the solutions to issues so that they don't happen again in the future.
Collaborate On Issues
Your team members can reply and collaborate on the issues thread to find a solution.
Targeted. Everyone with related skills are notified about issues that they can help solve. Subscriptions. Any team member that contributes to the issues is automatically notified when it's solved or when other's reply.