A Quality Management System or QMS is a set of policies, process and procedures that are required for planning and executing the quality business functions of an organization. For some organizations, the term QMS simply means a set of documents, but the truth is that the QMS encompasses much more than that.

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A QMS integrates with a variety of internal processes that occur on a daily basis within the organization and is used to improve the outputs of a project or process. A QMS, when implemented effectively, will allow organizations to identify, measure, control and improve on various core business functions that will ultimately lead to increased customer satisfaction, brand image, and profits.