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FAQs
Getting Started
Do you have a demo app that I can try out?

Getting started on WorkClout is free. You can sign up for free and try WorkClout today!

You can also download out iOS and Android App to perform inspections!

What is WorkClout?

WorkClout helps frontline workers streamline their safety & quality inspections, data reporting, work instructions, ISO compliance, corrective actions, & knowledge building. We’re best suited for companies in the manufacturing, construction, healthcare, retail, facilities/property management, and transportation industries. We have the most customizable inspection template builder in the market and world-class reporting. WorkClout is available on iOS, Android, and Desktop.

Anyone can sign up for a free account

No credit card required to get started. Cancel anytime if you are on a free trial.

Do I need to buy tablets for my team to use WorkClout?

Yes, WorkClout is available to use on almost any mobile phone or tablet running iOS or Android. WorkClout requires that the devices are connected to the internet via Wi-Fi or LAN during use.


Note that the devices require constant internet connection. WorkClout does not provide network or electrical services, but can recommend local vendors.

You can also download out iOS and Android App to perform inspections!

How do I create an account on WorkClout?

Anyone who wants to use WorkClout can sign up for free!

There is no credit card required. You can cancel anytime if you decide to use a free trial.

You can also learn more about our pricing and plans.

Pricing
What happens when my Pro trial runs out?

If you are on the 14-day free trial for our Pro plan you will not have any usage limits until the 14-day free trial is up. Once the 14-day trial is up, you can decide to subscribe to the Pro plan or downgrade to the Free plan. You can automatically subscribe and maintain all the Pro features by adding in your credit card under Settings > Plan & Billing. A WorkClout representative will reach out to help you make your decision and apply the changes if you decide to downgrade to the Free plan.

What happens when I hit my usage limits?

If you are on the 14-day free trial for our Pro plan you will not have any usage limits until the 14-day free trial is up. Once the 14-day trial is up, you can decide to subscribe to the Pro plan or downgrade to the Free plan. You can automatically subscribe and maintain all the Pro features by adding in your credit card under Settings > Plan & Billing. A WorkClout representative will reach out to help you make your decision and apply the changes if you decide to downgrade to the Free plan.

If you are on the Free plan, your usage limits will be applied to your account and displayed to you on your dashboard. Visit our pricing page to learn more about the limits for the Free plan.

How do we cancel a subscription and get a refund?

Team Admins can change the team’s subscription level. We can help downgrade you to the Free plan at your next renewal date. Your subscription will remain active at its current level through the end of the billing period that you’ve already paid for. To downgrade from a paid plan to a Free plan, Contact Us.

We do not offer refunds.

We need to add new users onto the team. How does this affect billing?

WorkClout invoices based on the current number of employees or users that are added to your account. You can check the number of users and total billing under Settings > Plan & Billing. If you add a new user during the middle of the month our billing will automatically prorate the charges for the month, for the user.

Do we still have to pay for accounts that are not used? How can I disable them?

WorkClout invoices based on the current number of employees or users that are added to your account. You can check the number of users and total billing under Settings > Plan & Billing. If you add a new user during the middle of the month our billing will automatically prorate the charges for the month, for the user.

If you have users that are not currently active, you can safely remove them from your account by going to Settings > Employee Directory. Removing a user will remove them from the billing from your monthly or annual billing.

When a user is removed, your existing data will tag the user with "previous user". When you re-add a user with the same email, they will regain access to the account and their previous data.

What are my payment options?

You can use your credit card to pay for any plan. We can also invoice for most annual contracts, to learn more you can contact us.

How much does WorkClout cost?

WorkClout is a cloud subscription service and is priced per user per month. We offer a free tier to get started, as well as a 14 day free trial on our plans! You can learn more on our pricing page.

Security
How can I get my data from WorkClout in the event of a cancellation?

    There are three options that you can choose from to receive your data in the event of a cancellation.

    - If you have a custom integration setup with us, WorkClout can ETL data back into your integration database (e.g. Oracle, Microsoft SQL Server, etc)

    - Data dumps in Comma-Separated-Value sheets or Excel format of all requested records (Projects, Tasks, Issues, and more)

    - WorkClout can provide an ACID-compliant SQL dump of your data if you have an I.T., DBA, or Data Team that prefers database files

    To get request a cancellation or learn more please email support@workclout.com

    How is my data secured on WorkClout?

    All data that is stored on WorkClout is encrypted beyond the industry standard.

    Protection against Network and Application Layer Attacks

    WorkClout’s CDN takes advantage of the AWS layered “Security Perimeter” against Network and Application layer DDoS attacks.


    SSL/TLS Encryption and HTTPS

    WorkClout’s CDN, client-side application, and API services are distributed strictly over full bridge HTTPS connections, TLS v1.2.


    Availability

    WorkClout provides a 99.9% uptime guarantee. CDN data is cached in edge locations worldwide to ensure heightened availability and decreased bandwidth usage when accessing WorkClout’s web and mobile applications.


    Your Data is Segmented Away

    WorkClout utilizes a “data hoteling” strategy to securely segment your company’s data away from other clients’ data, utilizing an identifier that’s unique to your organization to save and retrieve data. 


    Password Encryption

    Any of your employees who have access to WorkClout can rest-assured their passwords are encrypted utilizing one-way salt-based encryption.


    Rolling Backups

    WorkClout will automatically backup your data nightly on a 30-day rolling period; in the unlikely event of data loss, we can restore a backed up version of your data up to 30 days prior.

    How does WorkClout handle my customer IP?

    All information is encrypted and hosted on Amazon Web Servers (AWS). AWS is used and trusted by huge corporations around the globe such as Netflix, Airbnb, Adobe, and even the CIA.

    WorkClout is available in the cloud and online, what if the internet goes down?

    WorkClout requires an internet connection in order to work. If your connection to the internet via WiFi is not stable at your location, we recommend contacting your service provider for assistance or to use a device with cellular connection services.

    Features
    How is WorkClout different than an LMS (Learning Management System)?

    LMS's are gradual learning and development software, whereas, WorkClout is connected worker software, which is designed to help teams organize, track, and manage your learnings and improvements in the form of inspections, documentation, and issues. WorkClout is meant to be used in real-time work scenarios in everyday work, whereas LMS's are meant to be more educational.

    What are the benefits of WorkClout?

    For organizations, it's becoming increasingly challenging to iterate rapidly to market changes. There are three reasons this is happening: Automation is creating a wider skills gap for the desk-less workers, who are then underutilized as a crucial resource, and statistical data science is not present for worker activities to measure improvements.

    WorkClout helps organizations coordinate faster and enforce a data-driven culture that results in:

    • Improved safety & quality
    • Quicker issues & incident resolution
    • Improved standardized procedures
    • Engaged employees
    • Improved accessibility of step-by-step work instructions
    • Increased efficiency
    • Increased training effectiveness
    • Improved learning & development
    How robust is WorkClout's reporting

    WorkClout provides reports for all plans that differ depending on the plan that you are on. To learn more about the types of reporting offered in each plan. Visit our pricing page.

    Benefits
    Do you offer discounts for non-profit organizations or education institutions


    WorkClout supports people and organizations in the world who have a mission to doing good things. That’s why we offer special discounted pricing for qualified nonprofit organizations and educational institutions. To learn more about the discounts and start the process, Contact Us.

    illustration of person performing an inspection using a tablet on WorkClout.
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